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Use of the Website

This website, www.interchangefinancial.com, (the “Website”), is operated by Interchange Financial Corporation (“IFC”) (hereinafter, sometimes referred to as “us” or “we”). Access is provided only in accordance with the terms provided in this Online Terms and Conditions. Please read the Online Terms and Conditions carefully before you begin to use the Website or any of the services made available through the Website. By using the Website or the services made available through the Website, you indicate your acceptance of the Online Terms and Conditions and you agree to be bound by them. If you do not accept and agree to the Online Terms and Conditions set forth below, please refrain from using the Website or any of the services made available through the Website.

Warranty Disclaimer

All content and services on or available through the Website are provided on an “as is” basis. IFC does not make any representation or give any warranty, in each case, express, implied, statutory or otherwise, in respect of the Website or its content. In particular, except as provided in these Online Terms and Conditions, IFC hereby expressly disclaims any warranty, express or implied, as to the accuracy, suitability, reliability, completeness, non-infringement, performance, fitness for a particular purpose, merchantability, freedom from viruses or timeliness of the content or services contained on the Website. Moreover, but without limiting the exclusion, the information services on the Website are intended for use by personal or business travelers or by individuals or companies seeking to make payments abroad in foreign currencies, and should not be used for speculation or investment. These information services and other content of the Website are not intended to amount to advice on which you should rely.  We accept no responsibility or liability which may arise from reliance on such services by any visitor to the Website or by anyone who may be informed of any of its contents. In addition, we give no assurances that you will receive the services for which you register.  Quotations, bookings, and reservations provided through the Website or affiliated websites or by email or telephone or otherwise are indicative only.  We reserve the right to cancel, change, or terminate such quotations, bookings, or reservations at will. Without limiting the applicability of the foregoing, the contents of any material on the CAD Forecast page are for information purposes only, and represent the personal views of the authors. It is not intended in any way as a recommendation to trade, nor does it construe advice whether to buy or sell. No responsibility can be held arising from any loss following consideration of this information. For information specific to your situation you should consult your relevant advisor or investment, legal or accounting professionals. Information provided is believed to be reliable when posted. IFC does not guarantee its accuracy and information may change without prior notice. IFC is not responsible in any manner for direct, indirect, special, or consequential damages however caused, arising out of the use of this page or any other part of the Website.

Copyright Notices

Copyright relating to the Website, including, but not limited to, all source code, software, design, graphics, text, images, sound recordings, animations and video sequences, are owned, or licensed by IFC, except as otherwise expressly stated. You may access the Website for private, non-commercial use of the facilities offered. You may not otherwise copy, transmit, display, perform, distribute (for compensation or otherwise), license, alter, store or otherwise use the Website or any of its content for any reason. You may, however, print off copies and download extracts of any Website screen for your personal reference. You must not modify the paper or digital copies of any Website content you have printed or downloaded in any way, and you must not use any graphics, images, sound recordings, animations and/or video sequences separately from any accompanying text. At no point are you permitted to use any Website content for commercial purposes without the prior written consent of IFC in each and every instance.

If you print, copy or download any part of the Website in breach of these Online Terms and Conditions, your right to use the Website will cease immediately and you must notify us and, at our option, return or destroy any copies of the Website or Website content you have made. We reserve the right to invoke any rights we may have in law or in equity.

Web Content and Materials

The information, materials, products and services contained in the Website are subject to change from time to time without notice. Not all products and services are available in all geographic areas. Your eligibility for particular products and services is subject to final determination and acceptance by IFC and any applicable laws. Any dated information is published as of the published date only, and IFC does not undertake or assume any obligation or responsibility to update or amend any such information. Furthermore, by offering information, products or services via the Website, no solicitation is made by IFC of any person to use such information, products or services in jurisdictions where the provision of such information, products or services is prohibited by law.

Links to Other Sites

Links to third-party websites may be included on the Website and are provided solely as a convenience to our customers. IFC has no control over the content on such third-party websites. IFC does not endorse, make any representation or take any responsibility for such sites or the content on such sites. You are responsible for complying with the terms of those sites. IFC makes no warranties, either express or implied, relating to the content of such sites and shall have no liability relating to or arising from such sites. The use of any third-party website is completely at your own risk.


IFC may cease to operate the Website and reserves the right to terminate your access and use of any part of the Website or any service made available through the Website at any time without notice for any reason, subject to the rights you have under these Online Terms and Conditions.


If you have any questions or concerns about material which appears on the Website, please contact us at info@interchangefinancial.com.

Transactions Conducted Through the Website

This section of the Online Terms and Conditions applies to transactions conducted through the website using certain of the services provided by IFC (the “Services”).  The Services include the internet foreign exchange ordering service, which consists of an online ordering facility for foreign currency banknotes ( “Travel Money”) and the internet foreign exchange account to account service which consists of the digital transfer of one currency to another in bank accounts (“ICS Online”).

Liability Disclaimer and Limitation

We use reasonable care and skill in providing the Services. However, we shall not be liable to you under any circumstances for the following:

  1. if we are unable to perform any of our obligations to you due to failure of any technical systems or for any other reasons beyond our reasonable control including, without limitation, war, terrorism, government action, natural disaster, and industrial dispute;
  2. for any damage to your computer equipment as a result of using the Website or the Service; or
  3. for any indirect, exemplary, or consequential losses, claims or damages of any nature whatsoever (including, but not limited to, loss of profits, loss of savings or loss of use of money), whether foreseeable or unforeseeable, suffered by you or incurred from your use of, or delay, or inability to use the Website or the Service, breach or failure of express or implied warranty, breach of contract, misrepresentation, strict liability in tort or otherwise.

If you are dissatisfied with any portion of the Website, your sole and exclusive remedy is the discontinuation of your use of the Website.

Our maximum liability to you in respect of each use of the Services shall be limited to a refund of the purchase price of that Service. The disclaimers and limitations of liability in these Online Terms and Conditions shall not apply to any damages arising from death or personal injury caused by the negligence of IFC or any of its employees or agents. If any provisions of these Online Terms and Conditions including any disclaimers and limitations are found to be unlawful or unenforceable then such provisions shall fall away and shall not affect the validity and enforceability of the remaining terms. This provision does not affect your statutory rights to the extent that such rights cannot be modified or excluded under applicable law.

IFC will not provide advice to you upon the merits of a proposed currency transaction or provide taxation or other advice you (although it may provide information to you from time to time). In using the Services, the you should not treat any information or comments by IFC as advice and must rely only on your own judgment.

Use of the Services

By using the Services, you confirm that you have read and understood the Online Terms and Conditions and agree to be bound by them and to comply with all applicable laws and regulations.

Availability of the Services may also be subject to further monetary limits and currency exchange restrictions. Customers must comply with all applicable laws and regulations, including those relating to anti-money laundering regulations.

Placing an Order

You must provide the information requested during the ordering process for us to process your order when using the Services. We reserve the right to request further information from you at any time to enable us to complete your order and/or to comply with regulatory requirements. We will use certain procedures to authenticate each transaction and may, at any time, decline to process your order or any part thereof for any reason. By placing an order, you confirm that the details contained in the order are correct in all respects.

You authorize IFC to use the bank accounts you have identified for the purpose of providing the Services.  If instructed to do so by you, IFC will debit and credit the accounts provided by you pursuant to your instructions. You have certain recourse rights if any debit does not comply exactly with your instructions. For example, you the right to receive reimbursement for any debit that is not authorized or is not consistent with your instructions. Further information on your recourse rights is available at www.cdnpay.ca. You may at any time terminate the authorization by written communication to info@interchangefinancial.com.

You consent to IFC confirming your identity by matching information provided by client with publicly available sources such as credit file reports and other third-party sources. Such verification will not have any affect on your credit score or be visible to other financial institutions. You consent to the storing of this information for the purposes of identity verification.

If you choose to upload money using our pre-authorized direct debit feature to directly debit your bank account, you will need to provide, or we will receive through bank log-in information provided by you, your bank account details, including your bank account number and routing number. When you choose to pay for Services using our pre-authorized direct debit feature and provide your bank account details, you confirm that your bank account details are correct, that you are authorized to access and transmit funds from your bank account, that you have sufficient funds in your account for the upload, that your bank account is in good standing with the account-holding financial institution, and that you have the authority to initiate an electronic funds transfer in the amount at issue to or from your bank account. Your authorization shall remain in effect for each transaction unless canceled in accordance with this Customer Agreement, in which case, we will promptly return the deposit to the account from which it originated, assuming the money is not yet received by IFC. In the event that we are unable to return the deposit, then we will promptly contact you using the most current contact information provided to us by you.

Cancellation Policy

Orders can be amended or cancelled until you have made payment. Orders cannot be amended or once you have made payment. We reserve the right to cancel orders at any time prior to receiving payment.

Orders may be cancelled by contacting us here.

Corrections and Complaints

If you have any comments or complaints please contact us by emailing us at info@interchangefinancial.com.

Third Party Rights

When you place an order for Travel Money we are entering into a contract with you personally. Nothing in these terms will confer any benefit on any third party or any right to enforce these terms.

Other Matters

Personal Information and Payment Security

Please visit our Privacy Policy page to find out how we collect and use your personal information. By using the Website, you consent to such collection and use and warrant that all information provided by you is accurate. You agree that we may use personal information provided by you in order to conduct appropriate anti-money laundering and fraud checks. Personal information that you provide may be disclosed to a credit reference agency which may keep a record of such information.

Alteration of Terms

We may, at any time, with immediate effect, change, suspend or withdraw the Website, the Service and these Online Terms and Conditions without notice and without liability to you. If we revise these terms, we will post the revised version on the Website. You are expected to review our Online Terms and Conditions from time to time to take notice of any changes we make and prior to completing each Travel Money order, as they are binding on you. By using the Website or the Service or by placing orders after we have changed these terms, you will be accepting the changes.

These Online Terms and Conditions were last updated on April 20, 2020.

If these Online Terms and Conditions are translated into any language other than English, whether on the Website or otherwise, the English version shall prevail.

Law and Jurisdiction

Our relationship shall be governed and interpreted in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any dispute, which cannot be resolved between us, shall be resolved in the courts in the Province of Ontario.