At Interchange Currency Exchange, we take every measure to ensure that all banknotes we buy and sell are 100% authentic. However, given the high volume of transactions, there may be exceptional situations where a counterfeit note is inadvertently issued.
As part of our commitment to your trust and safety, we have a clear counterfeit banknote policy. If you receive a counterfeit note from us, we will replace it, provided you follow these steps:
Replacement Bank Note Policy Conditions
1. Original Receipt: You must present the original hard copy of the receipt (digital copies will not be accepted).
2. Official Police Report: An official police report documenting the counterfeit note must be provided. If the counterfeit note has been submitted to the police, a copy of the report must confirm this.
3. Counterfeit Bill: If the counterfeit bill has not been submitted to the police, it must be brought to us for replacement.
4. Valid Photo ID: A valid photo ID must be provided, and we will retain a record of the ID.
We value your trust and strive to ensure your experience with us is always reliable.